5. Troubleshooting
5.1 Avoiding Problems
Pre-select the notes you are going to count in the unit. Don't attempt to
count bills:
a. with staples, metal clips, rubber bands or any other object
b. torn, washed or damaged
c. profusely stained
d. covered with any type of adhesive substance.
5.2 Miscounting Errors
In case the unit is not having an accurate counting, proceed as follow:
1. Ensure that the banknotes are placed orderly in the hopper (section 4.2).
2. Check the counting sensors for dust or any other kind of malfunctioning
source.
3. Evaluate the bill thickness adjustment mechanism in case it need to be
re-adjusted for improving the unit performance (section 5.3).
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