Fault / Cause / Remedy
Fault
Cause
Water not flowing
• Water supply interrupted
• Filter upstream of solenoid valve blocked
• Solenoid valve defective
• Plug-in connector of solenoid valve without
contact
• No voltage
- Switched-mode power supply defective
- Plug-in connector without contact
- Electrical supply
Switched off
• Hands not in detection zone
• Cleaning mode activated
Water flowing
• Solenoid valve defective
continuously
• Thermal disinfection activated
Undesired water flow • Sensor system detection zone set too high
for local conditions
• Automatic flushing activated
Flow rate too low
• Mousseur dirty
• Filter in solenoid valve dirty
• Filter in connection hose/thermostat dirty
• Water supply restricted
Water temperature
• Temperature incorrectly set
too high or too low
• Dirty filters or defective non-return valve
(only 36 336)
Remedy
- Open shut-off valves, isolating valves
- Clean filter
- Replace solenoid valve
- Attach plug-in connector
- Replace switched-mode power supply
- Check plug-in connectors
- Switch on voltage supply
- Hold hands directly under the spout
- Deactivate cleaning mode or wait 3 minutes
- Replace solenoid valve
- Wait 3.5 or 11 minutes
- Reduce range using remote control
(special accessory, Prod. No.: 36 206)
- Wait 1 - 10 minutes
- Clean or replace mousseur
- Clean filter
- Clean or replace filters
- Check supply lines, open shut-off valves,
isolating valves
- Adjust temperature
- Replace filters and non-return valve
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