Basic Troubleshooting; Error Messages - Epson WF-3520 Serie Guía Básica

Basic Guide

Basic Troubleshooting

Error Messages

This section describes the meaning of messages displayed on the LCD screen.
Error Messages
Paper out or Paper jam
Printer error. Turn the power off and on again. For details,
see your documentation.
Communication error. Check if a computer is connected.
The maintenance box is nearing the end of its service life.
The maintenance box is at the end of its service life. You
need to replace it.
A printer's ink pad is nearing the end of its service life.
Please contact Epson Support.
A printer's ink pad is at the end of its service life. Please
contact Epson Support.
No dial tone detected. Run Check Fax Connection under
Fax Settings in Setup menu.
Combination of the IP address and the subnet mask is
invalid. See your documentation.
Recovery Mode
Basic Troubleshooting
Solutions
& See "Paper Jams" on page 20
Turn the product off and then back on. Make sure that no paper is
still in the product. If the error message still appears, contact Epson
support.
Make sure the computer is connected correctly. If the error
messages still appears, make sure that scanning software is
installed on your computer and that the software settings are
correct.
Replace maintenance box before the end its service life.
For more details, see the PDF User's Guide.
When the maintenance box is full, the product stops and you need
to replace the maintenance box to continue printing.
Replace the maintenance box.
Press x button to resume printing. The message will be displayed
until the ink pad is replaced. Contact Epson support to replace ink
pads before the end of their service life. When the ink pads are
saturated, the product stops and Epson support is required to
continue printing.
Contact Epson support to replace ink pads.
Make sure the phone cable is connected correctly and the phone
line works.
& See "Connecting to a Phone Line" on page 11
If you connected the product to a PBX (Private Branch Exchange)
phone line or Terminal Adapter, turn off the Dial Tone Detection.
Select Fax Settings > Communication > Dial Tone Detection
>Off.
Refer the online Network Guide.
The firmware update has failed. You will need to re-attempt the
firmware update. Ready a USB cable and visit your local Epson
website for further instructions.
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