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Service / Troubleshooting
If overload trips frequently, check for cause. It could be a
stuck impeller, wrong/low voltage, or electrical failure in
motor. If an electrical failure in the motor is suspected,
have it serviced by a competent repairman.
Pump is permanently lubricated. No oiling or greasing is
required.
Service
Hazardous voltage. Can shock, burn, or
cause death. Before removing pump from basin for
service, always disconnect electrical power to pump and
control switch.
Risk of electrical shock. Can burn or kill.
Do not lift pump by power cord. See "Cord Lift Warning"
below.
Troubleshooting
Risk of sudden starts. Can result in electrical
shock or pinching of hands or tools. If power to pump is on
A. Pump fails to operate:
B. Pump fails to
empty sump:
C. Pump will not shut off:
WARNING
Risk of electrical
shock.
Can burn or kill.
Do not lift pump by
power cord.
For parts or assistance, call Flotec Customer Service at
1. Check to be sure that power cord is securely plugged into outlet. Disconnect power to outlet
before handling pump or motor.
2. Check to be sure you have electrical power.
3. Check that liquid fluid level is high enough to activate switch or controller.
4. Check to be sure that 3/16" (4.7 mm) vent hole in discharge pipe is not plugged.
5. Check for blockage in pump inlet, impeller, check valve or discharge pipe.
6. Thermal overload may have tripped. Test start pump; if it starts and then stops immediately,
disconnect from power source for 30 minutes to allow motor to cool, then reconnect to power
source. Check for cause of overheating/overloading.
7. Check the float switch operation for maximum possible clearance.
1. Be sure all valves in discharge valve are fully open.
2. Clean out discharge pipe and check valve.
3. Check for blockage in pump inlet or impeller.
4. Pump not sized properly. A higher capacity pump may be required.
5. Check the float switch operation for maximum possible clearance.
1. Check switch or controller automatic floats for proper operation, location and clearance.
See installation instructions for switch/controller.
2. If pump is completely inoperative or continues to malfunction, consult your local
serviceman.
Submerge pump in a disinfectant solution (dilute
chlorine bleach) for at least one hour before
disassembling pump.
The pump motor contains a special lubricating oil which
should be kept clean and free of water at all times.
Check operation by filling sump with water and
observing pump operation through one complete cycle.
Risk of flooding. May cause personal injury
or property damage. Failure to make this operational
check may lead to flooding and premature failure.
NOTICE: This unit is not designed for applications
involving salt water or brine! Use with salt water or brine
will void warranty.
when thermal overload resets, pump may start without
warning. Disconnect power before servicing pump.
1. Attempting to lift or support pump by
power cord can damage cord and
cord connections.
2. Cord may pull apart, exposing bare
wires with possibility of fire or
electrical shock.
3. Lifting or supporting pump by power
cord will void warranty.
4. Use lifting ring or handle on top of
pump for all lifting/lowering of pump.
Disconnect power to pump before
doing any work on pump or
attempting to remove pump from
sump.
1-800-365-6832
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