Troubleshooting - Toshiba TEC B-570-QP Serie Manual De Instrucciones

11. TROUBLESHOOTING

11. TROUBLESHOOTING
If you cannot solve a problem with the following solutions, do not attempt to repair it yourself. Turn
the power off, unplug the printer, then contact your Authorized Service representative for assis-
tance.
Error Message
PAPER JAM
1. The media is not fitted correctly.
****
2. The media path is jammed and
3. The installed media type does not
4. The black mark position on the
5. The installed media size is different
6. The feed gap sensor cannot see
HEAD OPEN
Feed or printing has been attempted
****
while the print head is raised.
NO PAPER
The media has run out.
****
NO RIBBON The ribbon has run out.
****
REWIND FULL Too much backing paper or media is
**** wound on the internal take-up spool.
Problem
does not feed smoothly.
match the selected sensor.
media does not match the sensor
position.
from the programmed size.
the difference between the print
area and the gap.
WARNING!
1. Re-fit the media correctly.
2. Remove the cause of the jam and
replace the media correctly.
3. Turn the power off then on again.
Select the correct sensor.
4. Adjust the sensor position.
5. Turn the power off then on again.
Set the correct media size.
6. Set the threshold (see page 10-4).
Else
Turn the power off and call your
Authorized Service representative.
Lower the print head.
Press the [RESTART] key.
Load new media.
Press the [RESTART] key.
Load a new ribbon.
Press the [RESTART] key.
Remove the backing paper or media
from the internal take-up spool.
Then press the [RESTART] key.
E11-1
ENGLISH VERSION EM1-33031
11. TROUBLESHOOTING
Solution
Press the [RESTART] key.
Press the [RESTART] key.
Feed the media.
Press the [RESTART] key.
Feed the media.