Troubleshooting - flir LOREX LNZ32P4 Manual De Instrucciones

7

Troubleshooting

There is no picture at night.
• Camera is capable of seeing in extremely low light conditions (0.1 Lux), but it cannot
see in total darkness. It is recommended to install the camera where there is some
ambient light (e.g. street lighting, starlight, moonlight, etc.) or leave a light on in the
area where the camera is installed.
No image at startup.
• The camera may take up to 1 minute to power up after being connected to the NVR.
Wait 2 minutes before following steps below.
• Check to ensure your camera is properly connected (see 3 Connecting the Camera).
• Ensure the camera is connected to a router on the same network as the NVR.
• If the camera is connected to the LAN, you must search your network for cameras using
the NVR. See your NVR's instruction manual for details.
• Make sure that the cable run is within the limitations specified in 3 Connecting the Cam-
era. All Ethernet cables must be rated CAT5e or higher.
• If using the power adapter (not included), connect the power adapter to a different
outlet.
• Ethernet cable may be damaged or not connected properly. Check your cable run or try
a different cable.
• Reset the camera to factory default settings. See 8 Resetting the Camera for details.
No image or camera image is unclear.
• Dome cover is dirty. Clean the dome cover with a soft, slightly damp cloth. Do not use
anything other than water to clean the dome cover, as chemicals such as acetone can
permanently damage the plastic.
Image is distorted.
• Digital zoom is activated. Activating digital zoom may reduce the resolution of the cam-
era image. Zoom out completely to return to the camera's optimal resolution. See 5.1
Controlling a PTZ Camera (Local NVR) for instructions on using the zoom controls.
• Image may become unclear when camera is tilted too close to the camera base (e.g.
pointed parallel to the ceiling). Tilt the camera using NVR or FLIR Cloud™ Client PTZ
controls.
Image is too bright.
• Ensure your camera isn't pointed directly at a source of light (e.g. sun or spot light).
• Check your NVR's brightness and contrast settings.
• Move your camera to a different location.
Image is too dark.
• Check your NVR's brightness and contrast settings.
• Move your camera to a different location.
NVR motion detection is constantly triggering.
• Turn off motion detection on the channel the PTZ camera is connected to. NVRs use
video motion detection, which means they detect motion by looking for changes be-
tween frames (images) in the video. If the camera is moving, the NVR will detect this as
motion.
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