ICE & WATER
Problem
Doors are opened often or for long
periods of time.
Doors are not closed completely.
Icemaker is not
making enough ice
(continued).
The temperature setting for the freezer
is too warm.
Water filter has been exhausted.
Reverse osmosis filtration system is used. Reverse osmosis filtration systems can reduce
Dispensing water
slowly.
Low house water supply pressure.
Refrigerator was recently installed or
icemaker recently connected.
Icemaker not turned on.
The ice detecting sensor is obstructed.
Icemaker is not
The refrigerator is not connected to a
making ice.
water supply or the supply shutoff valve
is not turned on.
Icemaker shutoff (arm or sensor)
obstructed.
Reverse osmosis water filtration system
is connected to your cold water supply.
TROUBLESHOOTING GUIDE
TROUBLESHOOTING GUIDE
Possible Causes
34
Solutions
If the doors of the unit are opened often, ambient
air will warm the refrigerator which will prevent
the unit from maintaining the set temperature.
Lowering the refrigerator temperature can help,
as well as not opening the doors as frequently.
If the doors are not properly closed, ice
production will be affected. See the Doors will
not close completely or pop open section in
Parts & Features Troubleshooting for more
information.
The recommended temperature for the freezer
compartment for normal ice production is
0°F. If the freezer temperature is warmer,
ice production will be affected.
It is recommended that you replace the water
filter:
•Approximately every six months.
•When the water
er indicator turns on.
•When the water dispenser output decreases.
•When the ice cubes are smaller than normal.
the water pressure below the minimum amount
and result in icemaker issues.
If the problem persists, it may be necessary to
contact a plumber.
The water pressure must be between 20 and 120
psi or 0,14 and 0,83 Mpa on models without a
water filter and between 40 and 120 psi or 0,28
Mpa and 0,83 MPa on models with a water filter.
If the problem persists, it may be necessary to
contact a plumber.
It may take up to 24 hours for each compartment
to reach the desired temperature and for the
icemaker to begin making ice.
Locate the icemaker ON/OFF switch and confirm
that it is in the ON (I) position.
Foreign substances or frost on the ice-detecting
sensor can interrupt ice production. Make sure
that the sensor area is clean at all times for
proper operation.
Connect refrigerator to the water supply and turn
the water shutoff valve fully open.
If your icemaker is equipped with an ice shutoff
arm, make sure that the arm moves freely. If your
icemaker is equipped with the electronic ice
shutoff sensor, make sure that there is a clear
path between the two sensors.
Reverse osmosis filtration systems can reduce
the water pressure below the minimum amount
and result in icemaker issues. (Refer to the Water
Pressure section.)