Troubleshooting And Faq; Appendix; Contacting Technical Support - STANLine BOX 4G Manual Del Usuario

Troubleshooting and FAQ

Should you experience any problems with your terminal, please use the table below to find a solution. If you can't find the
right solution, please contact your retailer.
PROBLEM DESCRIPTION
Bluetooth icon in Red
SIM card not present
(not displayed in 4G / LTE
Configuration panel)
SIM card blocked
(PUK instead of PIN in LTE Panel)
Internet connection unavailable
or slow
The connection status
is not displayed in Header

Appendix

Contacting Technical Support

For any request for assistance, please contact your retailer.
Please have the following information to hand before contacting:
• The serial number (found on the label at the back of your installation notice or accessible via the Android/iOS App in
"General").
• Firmware version (accessible via the Android/iOS App in "General").
POSSIBLE CAUSE
Your smartphone/tablet Bluetooth
connection is disabled.
The Bluetooth PIN numbers
you have filled are incorrect.
Faulty or damaged SIM card.
SIM card inserted incorrectly.
You have entered the wrong PIN code.
You are not in a 3G/4G service
coverage zone.
You have used up your Internet
data volume.
The Box 4G is not switched on.
You have changed the SIM card settings.
You are not in a 3G/4G service
coverage zone.
POSSIBLE SOLUTION
Enable your smartphone/tablet Bluetooth connection.
Please check the code behind your installation notice.
If lost please contact your retailer.
Contact your mobile operator.
Insert your SIM card correctly following the steps described
under "STEP 10".
Contact your service provider to obtain a PUK code
to unblock the SIM card.
Check your network coverage. You should see reception
bars displayed on your terminal's configuration interface,
together with "3G" or "4G".
Contact your service provider to find out how much data
you have used. If you have exceeded your data allowance,
your bandwidth may be reduced.
Check the power cord. Connect the terminal.
Please fill the informations in the 4G / LTE Configuration panel.
Check your network coverage.
EN
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