Idiomas disponibles
Idiomas disponibles
TROUBLESHOOTING
1. Computer can't detect webcam
1). Mac book can't detect webcam
In rare cases, Mac OS 10.6 or above does not detect the USB Live Camera or the
detected camera name is inconsistent, please restart your computer and re-plugging
the camera,or connect the camera to another USB interface. If the camera is still not
detected, Maybe the MAC system does not load the driver of the USB Live Camera.
please follow the steps below to reset the PRAM:
01. Turn off the computer.
02. Find the following buttons on the keyboard: Command, Option, P, and R. You will
need to press these buttons simultaneously in step 4.
03. Re-start your computer.
04. Press the Command-Option-P-R three keys at same time before the screen turn into
the gray screen.
05. Press and hold the above buttons until the computer restarts and you will hear the
startup sound again.
06. Release these keys.
If your computer still can't detect the camera via above method, please upgrade the Mac
OS system.
2). Windows system computer can not detect the camera
If the Windows system does not detect the camera device or camera device name is
inconsistent with the camera name in Device Manager, please try the following:
Step1. Remove the webcam> Reconnect the webcam to computer(or use another USB
plug), then webcam is detected or restart the computer; ( If you are using a desktop
computer, please do not connect the camera to the USB port on the front of the
computer.)
