Idiomas disponibles
Idiomas disponibles
Common Issues
Common Issues
Problem
Solution
• The battery level is low. Put the robot on the
charging dock and charge it before use.
Unable to power on
• The battery temperature is too low or too high. Only
use the robot within the range of 4-40°C (39-104°F).
• Check the power indicator light turns on and that
both ends of the power cable are properly connected.
Unable to charge
• If contact is poor, clean the contact areas on the
charging dock and the robot.
• When used at high or low temperatures, the robot
will automatically reduce its charging speed to
Slow charging
extend battery life.
• The charging contacts may be dirty. Wipe them with
a dry cloth.
• There are too many obstacles near the charging
dock. Move it to an open area.
Unable to dock
• The robot is too far from the charging dock. Place it
closer and retry.
Abnormal behavior • Restart the robot.
• The main brush, side brush, main wheels, or
Noise during
omnidirectional wheel may be jammed. Turn off the
cleaning.
robot and clean them.
• WiFi is disabled. Reset the WiFi and try again.
• The WiFi signal is poor. Move the robot to an area
with good WiFi reception.
Unable to connect
• Abnormal WiFi connection. Reset the WiFi,
to WiFi
download the latest mobile app, and retry.
• Unable to connect to WiFi abruptly. There may
be an error with your router settings. Contact
Roborock customer service for additional support.
Poor cleaning
• The dustbin is full and needs emptying.
ability or dust
• The washable filter is blocked and needs cleaning.
falling out
• The main brush is jammed and needs cleaning.
Problem
Solution
Scheduled cleaning
• Keep the robot charged. Scheduled cleaning can
is not working
only begin when the battery level is above 20%.
Is power always
• The robot will draw power while it is docked
being drawn when
to maintain battery performance, but power
the robot is on the
consumption is minimal.
charging dock?
Does the robot
need to be charged
• No, the robot can be used any time after it has been
for at least 16
fully charged.
hours the first three
times it is used?
• Check whether there is water in the water tank and
use the mobile app to set the water flow or check
No or little water
the manual for full instructions on how to correctly
during mopping
install the dustbin and water tank combo unit, mop
cloth mount and mop cloth.
• Make sure that the robot is not in DND mode. DND
mode will prevent cleanup. When cleaning a space
Cleaning does
requiring a top-up charge, if the robot was placed
not resume after
manually on the charging dock before it returned
recharging
to the dock automatically, it will not be able to
continue cleanup.
The robot cannot
• After spot cleaning or a significant position change,
return to the
the robot will re-generate the map. If the charging
charging dock after
dock is too far away, it may not be able to return to
spot cleaning or
recharge and must be placed on the charging dock
when it has been
manually.
moved manually
The robot has
• The wall sensor or cliff sensors may be dirty. Wipe
begun to miss
them with a soft dry cloth.
certain spots
It takes a long time
• The water filter may be blocked and need cleaning.
to fill the water tank
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