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Troubleshooting
If your pump alarms during treatment, a visual LED light and audible alert will activate.
All audible alerts will beep until the issue is fixed.
Important Contact Information: If you have
a
MEDICAL PROBLEM,
or physician.
Alarm
Types
Low Battery
The device has detected that the battery
charge is low. 20% of the power remains
on the battery. The message on the
screen will read
PLUG UNIT INTO ELECTRICAL OUTLET
TO CONTINUE THERAPY.
Critical Battery
The device has detected that the
battery charge is critically low. The alert
on the device cannot be silenced. The
OFF Button will not function until the
device is plugged in. The message on
the screen will read
BATTERY. ONLY 2% OF THE CHARGE
LEFT ON THE BATTERY. PLUG UNIT
INTO ELECTRICAL OUTLET.
Leak
Check for a leak in the dressing or
the canister. The device has detected
a significant negative pressure leak
in the system. The message on the
screen will read
OF SUCTION. REVIEW DRESSINGS
AND CANISTER CONNECTION TO
UNIT. ONCE LEAK IS RESOLVED,
PRESS MENU/SELECT BUTTON TO
CONTINUE THERAPY.
For questions or information, contact InfuSystem NPWT Clinical Support at 1-844-534-1997.
please call your clinic
Notifications (What
You See or Hear)
ALERT: LOW BATTERY.
ALERT: CRITICAL
ALERT: LEAK OR LOSS
If you have a
PUMP PROBLEM,
the
24-hour InfuSystem Nursing Hotline at
1-844-534-1997.
Likely Cause(s)
and What To Do
Immediately plug the power cord into the side of the pump
and electrical outlet to allow the pump to recharge. When
recharging, make sure the green Power Cord Icon (upper
right-hand corner) illuminates. This will ensure that the wall
outlet has power.
ONLY USE THE POWER ADAPTER FOR THE GENADYNE
XLR8+ DEVICE. DO NOT USE AN UNKNOWN POWER
ADAPTER.
Immediately plug the power cord into the side of the pump
and electrical outlet to allow the pump to recharge. It will
take 3 hours for the pump to completely recharge. When
recharging, ensure that the green Power Cord Icon (upper
right-hand corner) illuminates. This will confirm that the wall
outlet has power.
Ensure that the canister is securely attached to the pump and
the connection between the canister tubing and port pad tubing
is secure. Most leaks are due to a compromise in the dressing
seal. To be sure, temporarily clamp the canister tubing. Once
clamped, if the leak is in the dressing, the alert will silence,
and the Leak Alert warning will disappear.
To correct a leak in the dressing, manipulate the dressing around
the wound to identify where the leak is occurring and seal it
with an additional dressing. If the alert is NOT silenced when
temporarily clamping the tubing, and the Leak Alert warning
does not disappear, the problem is occurring in either the
canister or the pump. Remove the canister, and reposition or
replace it to ensure that there is a proper connection. Assess the
O-rings located where the canister attaches to the device: There
should be 2, one black and one clear. Both should be securely
surrounding the nipple.
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