Idiomas disponibles
Idiomas disponibles
Troubleshooting connection problems
If your Blumfeldt device cannot be found in the WLAN, check the following:
1. The device is not plugged in. Make sure that your unit is plugged into a
power outlet.
2. The unit is not in pairing mode. Make sure that the WiFi indicator (LED) on
the control panel of the smart device is flashing as described in the "Reset
WiFi settings" instruction of your smart device (instructions can usually be
found under Device connection).
3. The WiFi access point does not operate on 2.4 GHz. Make sure your access
point is operating on the 2.4 GHz band and that you have your own SSID
on the 2.4 GHz band. If you are unsure about the operating band of your
access point, please contact your internet provider.
Important: Please note that if your WiFi router has a dual band - i.e. operates
in both the 2.4 GHz and 5 GHz bands - you must separate the SSIDs for each
band and use the 2.4 GHz SSID for the connection
4. Check the firewall settings of your WiFi network. The firewall setting of
your WiFi network may not allow the Blumfeldt App to configure the WiFi
settings on your smart device. Please ensure that you do not use a public
WiFi network, e.g. airports, dormitories, companies, etc.
5. Different login data in the smartphone and in the app. Make sure that the
WiFi login details entered in the Blumfeldt app match those to which your
smartphone is connected.
If you have followed the above points and your smartphone still cannot
connect to the app, please contact us by email for assistance: appsupport@
go-bbg.com
EN
49
