B. CLEANING
Before introducing your pet to their new fountain we
recommend you run the fountain for approximately 2 hours and
then wash bowls (A/C) as follows:
1. Turn off power supply and unplug transformer (E).
2. Remove upper bowl moulding (A) and filter cartridge (B) as
shown in Fig. 1.
3. Remove pump (D) as shown in Fig. 3 by turning lock
(F) a quarter turn and then pulling pump in the direction
indicated by arrow '2'. Ease power cord out of bowl (A).
Bowls (A/C) may be washed in a dishwasher.
C. MONTHLY MAINTENANCE (or when flow rate has
noticeably reduced)
1. Filter cartridge replacement
A CLOGGED FILTER CARTRIDGE WILL CAUSE POOR
OPERATION AND PREMATURE PUMP FAILURE.
Always use genuine CAT MATE Filter Cartridges to ensure
the healthiest water for your pet. For hard water areas we
recommend CAT MATE 3-Stage Filter Cartridges (4 Pack,
Product Ref. 386 – available from www.pet-mate.com).
With one cat, we recommend you replace the filter cartridge (B)
monthly.
For two or more cats, you may need to replace the filter
cartridge more regularly if it becomes blocked.
2. Pump maintenance
IMPORTANT: CLEANING THE PUMP IS ESSENTIAL
TO PREVENT THE BUILD UP OF LIMESCALE AND
SUBSEQUENT PUMP FAILURE. IN HARD WATER
AREAS YOU MAY NEED TO DO THIS AT LEAST EVERY
TWO WEEKS.
Remove pump (D) as shown in Fig. 3. Ease power cord out of
bowl (A).
Carefully disassemble as follows:
i) Remove front cover (G) by inserting a fingernail into the
seam and pulling away in the direction as shown by arrow
in Fig. 4.
ii) Remove impeller cover (H) by lifting from the small lip, as
circled in Fig. 5.
iii) Use pliers or tweezers to pull out impeller (I) which is held in
place by a magnet.
iv) Place all parts, including pump body (D) excluding power
cord, into a small bowl containing a solution of warm water
and vinegar in equal amounts and leave to soak.
v) After 2-3 hours rub off limescale deposits. Use a small
brush or cotton bud to clean inside the impeller tunnel (J).
vi) Rinse all parts well and carefully reassemble.
D. TROUBLESHOOTING
1. Pump does not pump water or 'gurgles':
• W hen switching on for the first time or after cleaning etc.,
wait a few minutes for pump to dispel trapped air. If pump
still fails to pump water, dismantle the pump as described
in pump maintenance (section C.2) and rinse all parts in
water to remove any debris.
• E nsure water level is filled to 'MAX' mark (X, Fig. 1) and
that the filter cartridge is not due for renewal.
• P ump requires maintenance. See C2 above.
• R enew pump (Product Ref. 354 - available from
www.pet-mate.com).
2. Pet will not drink from fountain:
• M ost pets will be instantly attracted by the running water
but sometimes need time to adapt to using their new
water source. It may help to try switching off the pump
initially.
• S ome pets are put off by contaminants in water which
should normally be eliminated by the filter over the first
day or so. Always take care to ensure that your pet does
not become dehydrated.
NOTE: The pet fountain and filter cartridge are
manufactured entirely from BPA-free plastics for your
pet's health.
3. Excessive water loss by evaporation:
• Set pump to minimum flow (Section A.1.).
Hereby, Pet Mate Ltd., declares that this product is in
compliance with the essential requirements and other relevant
provisions of EU Directives. All Declarations of Conformity
(DoC) may be viewed at www.pet-mate.com/eudoc.
IMPORTANT: Dispose of end-of-life products and batteries
in accordance with locally applicable regulations for your
country. EU: Refer to Terms and Conditions section EU Waste
Electrical and Electronic Equipment (WEEE) Directive on
www.pet-mate.com for more information.