Troubleshooting
Before requesting service, make the following checks. If you are in doubt about some
of the check points, or if the remedies indicated in the chart do not solve the problem,
refer to "Customer Services Directory" on the front page if you reside in the U.S.A., or
refer to "CONTACT INFORMATION" on the front page if you reside in Canada, or
consult your dealer for instructions.
Does not connect with the Bluetooth
• Delete the registration information for this unit from the Bluetooth
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Bluetooth
device, then pair again.
Cannot charge the unit.
• Make sure to charge in a room temperature between 10 oC and 35 oC (50 oF to 95 oF).
• Is the unit already fully charged? The charging cradle LEDs will turn off immediately if the
unit is fully charged.
• Have the earphones been put into the charging cradle correctly?
• If the charging cradle LED (cyan) does not flash even after putting the earphones into the charging
cradle, then there is no charge remaining in the charging cradle battery. First charge the charging
cradle.
• Is the USB charging cord connected firmly to the USB terminal of the computer?
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device.
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menu, etc., of the
