LIMITED CONSUMER WARRANTY
This warranty is limited to products manufactured by Hansgrohe, Inc. ("Hansgrohe")
that are purchased by a consumer in the United States or Canada after March 1,
1996, and installed in either the United States or in Canada.
WHO IS COVERED BY THE WARRANTY
This limited warranty extends to the original purchaser only. This warranty is non-
transferable. Hansgrohe neither assumes nor authorizes any person to create for
it any other obligation or liability in connection with this product.
LENGTH OF WARRANTY
If you are a consumer who purchased the product for use primarily for personal,
family or household purposes, this limited warranty starts on the date of purchase
and extends for as long as you own the product and the home in which the
product is originally installed. If you purchased the product for use primarily for
any other purpose, including, without limitation, a commercial purpose, this limited
warranty starts on the date of purchase and extends (i) for 1 year, with respect to
Hansgrohe and Commercial products, and (ii) for 5 years, with respect to Axor
products. The Rubbed Bronze finish is subject to a 3-year limited warranty starting
on the date of purchase.
WHAT IS COVERED BY THE WARRANTY
This limited warranty covers only your Hansgrohe manufactured product.
Hansgrohe warrants this product against defects in material or workmanship as
follows:
Hansgrohe will replace at no charge for parts only or, at its option, replace
any product or part of the product that proves defective because of improper
workmanship and/or material, under normal installation, use, service and
maintenance. If Hansgrohe is unable to provide a replacement and repair is
not practical or cannot be made in timely fashion, Hansgrohe may elect to
refund the purchase price in exchange for the return of the product. REPAIR
OR REPLACEMENT (OR, IN LIMITED CIRCUMSTANCES, REFUND OF
THE PURCHASE PRICE) AS PROVIDED UNDER THIS LIMITED WARRANTY
IS THE EXCLUSIVE REMEDY OF THE PURCHASER.
WHAT IS NOT COVERED BY THE WARRANTY
A. Conditions, malfunctions or damage not resulting from defects in material
or workmanship.
B. Conditions, malfunctions or damage resulting from (1) normal wear and tear,
improper installation, improper maintenance, misuse, abuse, negligence,
accident or alteration; (2) the use of abrasive or caustic cleaning agents
or "no-rinse" cleaning products, or the use of the product in any manner
contrary to the product instructions; or (3) conditions in the home such as
excessive water pressure or corrosion.
A XO R ⁄ Hansgrohe, Inc.
1490 Bluegrass Lakes Parkway
Alpharetta, GA 30004
Tel. 800-334-0455
Fax 770-889-1783
axor-design.com
C. Labor and other expenses for disconnection, deinstallation, or return of the
product for warranty service (including but not limited to proper packaging
and shipping costs), or for installation or reinstallation of the product.
D. Accessories, connected materials and products, or related products not
manufactured by Hansgrohe.
E. Any Hansgrohe or Axor product sold for display purposes.
HANSGROHE SHALL NOT BE LIABLE TO PURCHASER OR ANY OTHER
PERSON FOR ANY INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES,
ARISING OUT OF BREACH OF THIS LIMITED WARRANTY.
Some provinces and some states do not allow the exclusion or limitation of
incidental or consequential damages, so the above limitation or exclusion may
not apply to you.
TO OBTAIN WARRANTY PARTS OR INFORMATION
Contact your Hansgrohe retailer, or contact Technical Service at:
Hansgrohe, Inc.
1492 Bluegrass Lakes Parkway
Alpharetta, GA 30004
Toll-free 800-334-0455
In requesting warranty service, you will need to provide:
1. The sales receipt or other evidence of the date and place of purchase.
2. A description of the problem.
3. Delivery of the product or the defective part, postage prepaid and carefully
packed and insured, to:
Hansgrohe, Inc.
1492 Bluegrass Lakes Parkway
Alpharetta, GA 30004
Toll-free 800-334-0455
When warranty service is completed, any repaired or replacement product or part
will be returned to you postage prepaid. REVISED MAY 1, 2016.
PRODUCT INSTRUCTIONS AND QUESTIONS
Upon purchase or prior to installation, please carefully inspect your Hansgrohe
product for any damage or visible defect. Prior to installing, always carefully study
the enclosed instructions on the proper installation and the care and maintenance
of this product. If you have questions at any time about the use, installation or
performance of your Hansgrohe product, or this warranty, please write us or call
us toll-free at 800-334-0455.
