Troubleshooting - Sony SnapLab UP-CR10L Manual De Instrucciones

Troubleshooting

Before sending the unit out for servicing, check the items listed below. If you still cannot solve the problem, contact
your Sony Authorized Dealer.
Symptom
Cannot load paper roll.
Paper roll was loaded,
but "no paper" message
appears.
Ribbon cartridge was
loaded, but "no ribbon
cartridge" message
appears.
Out of paper message
appears, but there is
still paper in the unit.
There is a white margin
on the printed image.
Power does not switch
on.
The unit does not
switch to standby.
Display not on or
difficult to see.
54
Troubleshooting
Cause/Remedy
Are you trying to load 2UPC-C13,
C15 while adaptors are mounted
in the paper holder?
tRemove the adaptors and then
load the paper roll (page 11).
Paper roll may not have been
loaded correctly.
tEnsure that paper roll is loaded
correctly (page 12).
Ribbon may not have been loaded
correctly.
tEnsure that ribbon is loaded
correctly (page 14).
This is not a defect. Some spare
paper will be left over.
tRemove the leftover paper and
load a new ribbon cartridge and
paper roll (page 12).
The print position may not be
correct.
tAdjust the print position (page
24).
The power cord may not be
connected.
tMake sure that the power cord
is connected (page 10).
The on/standby button may not
have been pressed correctly.
tMake sure that the on/standby
button has been fully
depressed (page 18).
The unit may still be doing
processing.
tWait a few moments for the unit
to stop processing.
An abnormal condition may have
caused the unit to stop
responding.
tDisconnect the power cord
from the power outlet. Then
reconnect the power cord, and
press the on/standby button.
Depending on the display angle,
the display may not be visible or
may be difficult to see.
tThe display angle can be
adjusted. Adjust the angle of
the display to improve the
display appearance (page 8).
Symptom Cause/Remedy
Image data cannot be A mounted memory card does not
read. contain any data.
tInsert a memory card that
Data has been recorded on a
memory card in a format that the
unit does not recognize.
tBe sure to store image data in
The memory card may not be
properly inserted.
tMake sure that the memory
The memory card may not be
inserted in the correct direction.
tSet the memory card in the
contains image data.
a format that the unit can
recognize (page 50).
card is fully inserted (page 30).
direction shown on the
operation screen.