Idiomas disponibles
Idiomas disponibles
6.3 Theft or loss of remote control or smartphone
PROBLEM
the lock does NOT clo-
se
lock does NOT open
App does not connect
Low autonomy
If the PRO remote con-
troller (not included)
does not work
The smartphone is out of range of the lock.
The battery is completely flat or in poor condi-
tion.
The sensor does not detect the lock, it may be
too far away or the door is open.
The distance between the frame locking bridge
and the lock is greater than the distance indica-
ted in the manual.
Mechanical rubbing or bumping of the bolt
against the striker.
Pairing problem.(*) Check previous pairing pa-
nel.
The smartphone is out of range of the lock.
It is not, or has been removed from the device/
location permission list.
Lack of mobile data or WIFI activation.
Pairing problem.(*) Check previous pairing pa-
nel.
The smartphone is out of range of the lock.
It is not, or has been removed from the device/
location permission list.
There is too much noise and interference around.
Frequency jammer near the lock.
Pairing problem.(*) Check previous pairing pa-
nel.
The motor exerts a lot of force or friction on the
pin, check the mounting.
The use of lithium batteries is essential.
Under no circumstances use alkaline or rechar-
geable batteries.
Depends on the number of daily uses, number
of times the alarm is triggered, use in combina-
tion with the int_NEX device and activation/de-
activation of the sensor configuration.
Make sure you are within Bluetooth range, have
battery in PRO remote and lock, and have int-
EGRA App closed or out of Bluetooth range.
Pairing problem (*) Check previous pairing pa-
nel.
CAUSE
EN
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