Troubleshooting
If you have any questions regarding the product, please send e-mail to
[email protected].
PROBLEM
Fireplace does not operate; the
ON/OFF power light on the
control panel is not lit.
Power light is ON but the back
Power light is ON but the ember 1. LED strip not functioning.
is ON but the heater OFF.
Heater is not operating.
Excessive noise when the
heater is operating.
POSSIBLE CAUSE
2. A circuit breaker is tripped or a
fuse blown.
3. Defective ON/OFF switch.
4. Loose wiring.
1. Incorrect operation.
2. LED strip not functioning.
3. Loose wiring.
2. Loose wiring.
against housing.
1. Incorrect operation.
2. Defective heater switch.
3. Defective heater assembly.
4. Loose wiring.
5. Dirty or clogged sliding door.
1. Dirty or clogged blower.
2. Defective heater assembly.
CORRECTIVE ACTION
standard 120V outlet.
2. Check additional appliances on the circuit;
dedicated 15-amp circuit.
1. Refer to operating instructions.
1.
1. Refer to operating instructions.
3. Unplug the unit. Clear door area of dust
in again and turn on the heater.
4. Increase desired room temperature on the
control panel/remote.
1. Refer to "Maintenance of Motors" in the
Maintenance section of this manual. (pg.9).
11