Boilovers,
Remove these immediately with a fish
melts, and hot
slice, palette knife or razor blade scraper
sugary spills
suitable for glass cooktops, but beware of
on the glass
hot cooking zone surfaces:
1. Switch the power to the cooktop off
2. Hold the blade or utensil at a 30°
3. Clean the soiling or spill up with a
4. Follow steps 2 to 4 for 'Everyday soiling
Spillovers on the
1. Switch the power to the cooktop off.
touch controls
2. Soak up the spill
3. Wipe the touch control area with a
4. Wipe the area completely dry with a
5. Switch the power to the cooktop back
7. Hints and Tips
Problem
The hob cannot be turned
on.
The touch controls are
unresponsive.
The touch controls are
difficult to operate.
The glass is being
scratched.
Some pans make crackling
or clicking noises.
8. Failure Display and Inspection
at the wall.
angle and scrape the soiling or spill
to a cool area of the cooktop.
dish cloth or paper towel.
on glass' above.
clean damp sponge or cloth.
paper towel.
on.
Possible causes
No power.
The controls are locked.
There may be a slight film of
water over the controls or you
may be using the tip of your
finger when touching the
controls.
Rough-edged cookware.
Unsuitable, abrasive scourer or
cleaning products being used.
This may be caused by the
construction of your cookware
(layers of different metals
vibrating differently).
• Remove stains left by melts and sugary
food or spillovers as soon as possible. If
left to cool on the glass, they may be
difficult to remove or even permanently
damage the glass surface.
• Cut hazard: when the safety cover is
retracted, the blade in a scraper is razor-
sharp. Use with extreme care and always
store safely and out of reach of children.
• The cooktop may beep and turn itself off,
and the touch controls may not function
while there is liquid on them. Make sure
you wipe the touch control area dry before
turning the cooktop back on.
Make sure the hob is connected
to the power supply and that it
is switched on.
Check whether there is a power
outage in your home or area. If
you've checked everything and the
problem persists, call a qualified
technician.
Unlock the controls. See section
'How to use' for instructions.
Make sure the touch control area is dry
and use the ball of your finger when
touching the controls.
Use cookware with flat and smooth
bases. See 'Choosing the right
cookware'.
See 'Care and cleaning'.
This is normal for cookware and
does not indicate a fault.
13
What to do