EN
Warranty information
Description of limited liability warranty
1. Warranty is provided for abnormal or damaged parts of this product due to defects in the manufacturing process;
the abnormal or damaged parts in the following cases will be repaired or replaced by DeepCool after inspection and
judgment; any abnormality or damage to any part of the product will not be covered by the warranty if the unit is used
outside of the following conditions:
▪The normal use of the product in accordance with the product manual, without improper or excessive use, or in any
other unreasonable application (for example: using this product in product testing).
▪Damages that are not caused by acts of nature (for example: lightning, shock, power surge, fire, earthquake, flood,
blizzard, hurricane, insects, animal attack, etc.).
▪The product has not been disassembled, modified, or repaired by any unauthorized person. The components have
not been disassembled or replaced.
▪The product's tamper-evident sticker has not been removed or damaged.
2. During the warranty period, DeepCool's greatest share of liability is limited to the value of this product in the current
market (the current residual value of the product does not include freight, handling fees, and other costs). DeepCool
shall not be liable for compensation for other losses caused by the use of this product.
3. During the warranty period, DeepCool is obligated to repair or replace defective products. However, under any
circumstances, DeepCool shall not be liable for any compensation for any losses (including but not limited to data
damage, business loss, loss of profit, incidental or indirect loss of using this product, improper use and losses caused
by the user's negligence whether it is foreseeable or DeepCool has notified in advance that such damage may occur,
but the user still violates the warranty terms and contract) caused by the sale, purchase or use of this product.
4. The warranty clause is only applicable to the original buyer who purchases the product through a DeepCool
authorized distributor or agent, and not applicable to the buyer who purchases it second hand.
5. In order to protect your rights, please keep and provide the proof of purchase (receipt or invoice). The proof must
clearly indicate the date of purchase to determine the warranty period.
Support and services
If you have any questions or encounter any problems during the warranty period, please feel
free to contact a DeepCool authorized dealer, agent, or visit our official website:
https://www.deepcool.com/support. Please provide a detailed description of the problem
and proof of purchase when contacting the DeepCool Support Team. Thank you for
purchasing DeepCool products.
You are kindly required to:
▪Provide proof of purchase with the date of purchase and product purchased clearly
shown.
▪Bear the shipping cost of sending the defective product to DeepCool authorized dealers
and agents (including transit shipment fee), and DeepCool authorized dealers and agents
will bear the cost of returning the repaired product to you (including transit shipment fee).
▪Visit https://www.deepcool.com/support for more information if there are any other
outstanding issues or updated warranty terms which will be published on the official
DeepCool website.
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