The dust cup is installed incorrectly.
The hand vacuum and the wand
are not connected into place.
The motorized nozzle and the
wand are not connected into place.
Nozzle motor and brush roll both
are not turning.
Nozzle motor is spinning, but the
brush roll is not rotating.
Dust cup is full.
Filter needs cleaning.
Vacuum is not
picking up or
Filter needs to be replaced.
suction power is
Battery may be depleted.
weak.
Dust cup is not installed well.
Filter is missing or installed
incorrectly.
Filter is damaged and needs to be
replaced.
Dust escapes from
vacuum.
Dust cup is full or is installed
incorrectly.
Pre-filter is missing or is installed
incorrectly.
Battery may be depleted.
Brush roll in the motorized nozzle
is jammed or is not installed well
causing motor protection system
Vacuum turns off
activated.
on its own.
Excessive loading on brush roll
brush.
The battery is damaged.
TROUBLESHOOTING
Reinstall the dust cup correctly as instructed on
page 13.
Reinstall the hand vacuum and the wand correctly
as instructed on page 9.
Reinstall the motorized nozzle and the wand
correctly as instructed on page 9.
Check to confirm the above connections are
properly made. Re-start the unit. If the nozzle
motor and brush roll are still not turning, the
nozzle motor may be damaged.
Call 1-877-531-7321 for assistance.
The belt is broken. Call 1-877-531-7321 for
assistance.
Empty the dust cup.
Follow filter cleaning instructions on page 12-13.
To purchase parts call 1-844-202-9924.
Charge the battery as instructed on page 9.
Check the dust cup for correct installation and
ensure it is snapped firmly in place.
Check the filter for correct installation.
See page 12-13.
To purchase a replacement filter, call
1-844-202-9924.
Empty the dust cup container or position the dust
cup correctly and snap firmly into place.
Reinstall correctly as instructed on page 12-13.
Charge the battery as instructed on page 9.
With the unit turned off, remove the obstruction
or re-install the brush roll as instructed on page 14
and then re-start.
Remove the obstruction and then re-start.
Call 1-877-531-7321 for assistance.
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