If the lights do not go OFF after the time out period, and the LED does not come on when moving in front of
sensor:
1. Disconnect blue wire to power pack, if lights do not go OFF, check Power Pack connections:
• voltage going in (110 or 277AC) – If there is no power, check to see that the breaker has been turned back ON.
• 24VDC coming out of the power pack (Red and Black) – If there is no power, check to see that the power pack has been wired
correctly. Power Pack may need to be replaced.
2. Check the surrounding area and make sure that the unit is not located near any other signal emitting devices or an AC source that
can cause radiated noise interference to unit. Suggested distance between the power pack and the sensor is a minimum of 5 feet
(1.5m).
3. If lights still do not go OFF, call 800.879.8585 to talk to Technical Support.
Motion occurs in the room and the lights do not turn on:
1. Check the sensitivity setting and increase as needed.
2. Check connections between sensors and power packs.
3. If there is still a problem, check to see that there is 24VDC at the sensor (Red and Black wires).
• If 24VDC is present, replace sensor.
• If 24VDC is not present, check Power Pack.
4. If lights still do not turn on, call 800.879.8585 to talk to Technical Support.
Catalog Number
W-500A
Ultrasonic Occupancy Sensor, 500sq ft Coverage, 360°
W-1000A
Ultrasonic Occupancy Sensor, 1000sq ft Coverage, 360°
W-2000A
Ultrasonic Occupancy Sensor, 2000sq ft Coverage, 360°
W-2000H
Ultrasonic Occupancy Sensor, 900 linear ft Coverage, 360°
BZ-50
Power Pack: 120/277VAC, 50/60Hz, 20A ballast or incandescent
BZ-150
Power Pack: 120/277VAC, 50/60Hz, 20A ballast or incandescent, with Hold-On and Hold-Off capability
BZ-200
Power Pack: 120/277VAC, 50/60 Hz, 20A Ballast/ELV/MLV/Incandescent/LED, 16A, E-Ballast/CFL/Plug Load
BZ-250
Power Pack: 120/277VAC, 50/60 Hz, 20A, Ballast/ELV/MLV/Incandescent/LED, 16A E-Ballast/CFL/Plug Load,
with Hold-On/Hold-Off capability
BZ-250-347
Power Pack: 120/347VAC, 50/60 Hz, 16A Ballast/ELV/MLV/Incandescent/LED/ E-Ballast/CFL, 15A Plug Load,
with Hold-On/Hold-Off capability
TROUBLESHOOTING
ORDERING INFORMATION
Description
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