TROUBLESHOOTING
If you are having trouble with your desk, try the simple steps outlined below.
DESK WILL NOT FULLY ADJUST
• Check that the power cable is fully plugged into the outlet.
• Check that the power cable is fully plugged into the control box under the desk.
• Check that the desk is not overloaded. The weight load should be evenly
distributed.
POWER-SAVING CONTROL BOX:
• The control box automatically powers down into 'standby' mode after
10 seconds of inactivity.
• During standby mode, the control box only consumes 0.1 watt of power.
Note:
The control box does not reset (initialize) by being unplugged and
plugged back in. Refer to the power cycle procedure (next page).
POWER CYCLE THE CONTROL BOX
• In the unlikely event an error occurs, and the desk is unresponsive, disconnect
power to the desk for at least 10 seconds to reset the control box.
• Reconnect power to the desk.
MEMORY RESET OF CONTROLLER
In the unlikely event than an error occurs, the controller may need to be reset to
the factory settings.
If using the Active Touch Controller
• Press and hold the 1,
• Continue to press and hold as the display cycles past "ADJUST HEIGHT"
and the actual desk height until the display flashes "MEMORY RESET" and
the light guide fills.
SYNCHRONIZING LIFTING COLUMNS:
• Operate the desk all the way down to the lowest position, and release.
• Press down on the controller or
• After two seconds, the desk will move up and down, settling to its correct
'bottom' position.
• The lifting columns are now synchronized via the software in the control box.
• Operate the desk all the way up and down to confirm proper function.
and
buttons simultaneously for eight seconds.
2
down
button, and hold.