Note!
• Do not use alcohol, solvents or chemical products to clean the
machine.
Cleaning the drain pump filter
Warning!
• Be careful of the hot water!
• Allow detergent solution to cool down.
• Unplug the machine to avoid electrical shock before washing.
• Drain pump filter can filter the yarns and small foreign matters from
the washing.
• Clean the filter periodically to ensure the normal operation of
washing machine.
Open the Service
Open the filter
filter
by rotating it
counterclockwise
Caution!
• Make sure the valve cap and emergency drain hose are reinstalled
properly; the cap plates should be inserted aligned with the hole
plates otherwise water may leak.
• Some washing machines don't have an emergency drain hose, so
steps 2 and 3 can be skipped. Rotate the lower cover cap directly to
make the water run into the basin.
• When the washing machine is in use and depending on the
programme selected, there can be hot water in the pump. Never
remove the pump cover during a wash cycle, always wait until
the washing machine has finished the cycle and is empty. When
replacing the cover, ensure it is securely re-tightened.
26
Remove
Close the lower
extraneous
cover cap
matter
washing machine
2.4. Troubleshooting
If the washing machine does not work or if it stops working mid-
operation, try to find a solution to the problem. If you cannot find one,
contact the Customer Support Service.
Description
Reason
Washing
Door is not closed
machine
properly
cannot start
Door can't be
Washer's safety
opened
protection design is
working
Water
The connection
leakage
between inlet pipe or
outlet hose is not tight
Detergent
Detergent
residues
is dampened
in the box
or agglomerated
Indicator
Disconnect the
or display
power. The PC board
does not light
or harness has a
connection problem
Abnormal
noise
Description
Reason
Prewash
Extra Rinse
No Spin
Pause / Start
Off
Door does not
close properly
Off
Off
Flash
Off
Off
EN
KWM5315
Solution
Restart after the door
is closed
Check if the clothes
are stuck
Disconnect the power
and restart the washing
machine
Check and fasten
the water pipes
Clean up the outlet hose
Clean and wipe
the detergent box
Check if the power is shut
down and the power plug
is connected correctly
Check if the fixing (bolts)
have been removed
Check it's installed
on a solid and level floor
Solution
Restart after the door
is closed
Check if clothes are stuck
27