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Troubleshooting
If
The doorbell does not work
Two 'beep' sounds are heard
after the normal tune
The halo light flashes yellow
at the bottom edge
Range is reduced
For help please visit honeywellhome.com or call 1-800-633-3991.
1-year limited warranty
Resideo warrants this product, excluding battery, to be free from defects in workmanship or materials, under
normal use and service, for a period of one (1) year from the date of first purchase by the original purchaser. If at
any time during the warranty period the product is determined to be defective due to workmanship or materials,
Resideo shall repair or replace it (at Resideo's option).
If the product is defective,
(i) return it, with a bill of sale or other dated proof of purchase, to the place from which you purchased it; or
(ii) call Resideo Customer Care at 1-800-633-3991. Customer Care will make the determination whether the
product should be returned to the following address: Resideo Return Goods, 1985 Douglas Dr. N., Golden Valley,
MN 55422, or whether a replacement product can be sent to you.
This warranty does not cover removal or reinstallation costs. This warranty shall not apply if it is shown by Resideo
that the defect was caused by damage which occurred while the product was in the possession of a consumer.
Resideo's sole responsibility shall be to repair or replace the product within the terms stated above. RESIDEO
SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGE OF ANY KIND, INCLUDING ANY INCIDENTAL OR
CONSEQUENTIAL DAMAGES RESULTING, DIRECTLY OR INDIRECTLY, FROM ANY BREACH OF ANY WARRANTY,
EXPRESS OR IMPLIED, OR ANY OTHER FAILURE OF THIS PRODUCT.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so this limitation may
not apply to you.
THIS WARRANTY IS THE ONLY EXPRESS WARRANTY RESIDEO MAKES ON THIS PRODUCT. THE DURATION
OF ANY IMPLIED WARRANTIES, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE, IS HEREBY LIMITED TO THE ONE YEAR DURATION OF THIS WARRANTY. Some states
do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
This warranty gives you specific legal rights, and you may have other rights which vary from state to state. If you
have any questions concerning this warranty, please write Resideo Customer Care, 1985 Douglas Dr, Golden
Valley, MN 55422 or call 1-800-633-3991.
1. Press the Mute button until all of the Mute lights are off.
2. Make sure the correct batteries (3 AA alkaline cells, 1 CR2032) are
installed with the correct polarity.
3. The doorbell might be out of range; try the doorbell in a different location.
4. Reconnect the doorbell. See "Connect a Push Button".
Replace push button battery with a new CR2032.
Replace doorbell batteries with 3 new AA alkaline batteries.
1. Metal structures including uPVC door frames can reduce the range. Don't
mount the the doorbell or push button on or near metal structures.
2. Move the doorbell closer to the push button.
3. Weak batteries will reduce range. In cold conditions (below 41ºF [5ºC]),
batteries may need to be replaced more often.
8
Then
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