Troubleshooting Procedures (cont.)
Symptoms
Pump stops before 18
7.
minutes.
8.
Pump does not
automatically stop after 22
minutes.
9.
Pump will not turn off
when the power button
on the user keypad is
pressed.
10. Pump operates but
variable speed feature
does not work.
11. Bath water cools while
pump is operating.
12. Noisy operation.
13. Remote control does not
work or operates both
pumps.
14. Lights near whirlpool
floor do not illuminate.
Troubleshooting the Backjet System
Symptoms
15. Backjets do not operate.
Kohler Co.
Probable Causes
C. Motor/pump does not work.
D. Control does not work.
A. GFCI or ELCB tripped.
B. Suction is blocked
C. Jets are blocked.
D. Motor overheated and
protection device activated.
A. 20-minute timer inadvertently
disabled.
A. User keypad does not work.
B. Control does not work.
A. Motor/pump does not work.
B. Control does not work.
A. Water temperature above 104°F
(40°C).
B. Heater is turned off on user
keypad.
C. Wiring from heater to control is
loose, disconnected, or
damaged.
D. Heater does not work.
E. Control does not work.
A. Pump banding straps have not
been cut.
B. Dry or dislodged jet O-ring
(squeal).
A. Batteries improperly installed or
dead.
B. Antenna on wiring harness is
damaged.
C. Remote control not
programmed correctly.
D. Remote control does not work.
E. Control does not work.
A. Wiring damage.
Probable Causes
A. Whirlpool pump is not
operating.
17
Recommended Action
C. Replace motor/pump.
D. Replace control.
A. Identify source of fault and correct.
Reset GFCI or ELCB.
B. Remove obstruction.
C. Remove blockage.
D. Check for blockage at suction
and/or jets. Remove blockage and
allow motor to cool.
A. See service manual.
A. Replace user keypad.
B. Replace control.
A. Replace motor/pump.
B. Replace control.
A. Allow bath water to cool..
B. Turn heater on.
C. Check wiring for proper
connections.
D. Replace heater.
E. Replace control.
A. Cut pump banding straps with tin
snips.
B. Remove jet, replace and lubricate
O-ring, then reinstall jet.
A. Replace batteries.
B. Replace wiring harness.
C. See homeowners guide or service
manual.
D. Replace remote control.
E. Replace control.
A. Check for loose or damaged wires.
Repair or replace as needed.
Recommended Action
A. Turn on pump.
1042760-2-C