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Idiomas disponibles
Idiomas disponibles
Virtual Water Assistant Setup
Gateway Troubleshooting
IF GATEWAY LED LIGHT IS NOT GREEN (GREEN, SLOW BLINK) FIRST TRY TO "POWER CYCLE" THE GATEWAY (UNPLUG THE
POWER CORD, WAIT 15+ SECONDS, THEN RE-APPLY POWER).
Gateway Status
Definition
Indicator (LED Color)
Green
Power on: gateway connected to servers.
Green, quick blink
Power on: data traffic to servers.
Green, slow blink
Power on: gateway connected to local router, but
(1-2 blinks per second)
not connected to Internet or servers.
Red
Power on: gateway has no local connection to
router. The gateway does not "recognize/see" that it
is connected to the router.
Red, slow blink
Power on: gateway communicating with router, but
(1-2 blinks per second)
router cannot assign Dynamic Host Configuration
Protocol (DHCP) or Domain Name System (DNS) to
gateway.
Off
Power off or product fault.
Action Needed
OK - Connection complete and operational
OK - Operating, data is moving between BBU and
Server
System is online and scanning for destination/server
(add a network switch inline to help define unit).
Check Ethernet cable connections and/or quality or
cable. Try a different router port. Is the router turned
on.
Router is not permitting the gateway to access the
internet (add a network switch inline to help define
unit).
Check power source, verify power adapter is
functioning. Defective gateway.
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