Kohler K-856 Guia Del Usuario página 13

Troubleshooting Procedures (cont.)
Troubleshooting the Whirlpool System
Symptoms
9. Pump will not turn off
when the power button on
user keypad is pressed.
10. Pump operates but variable
speed feature does not
work.
11. Bath water cools while
pump is operating.
12. Noisy operation.
13. Remote control (if
equipped) does not work.
14. Keypad does not respond
when neckjet mode is
selected.
15. Pump operates but neckjets
do not turn on. Indicator
bar on user keypad is
flashing.
16. Pump operates but neckjets
do not turn on. Indicator
bar on user keypad is NOT
flashing.
Kohler Co.
Probable Causes
A. Keypad is not working.
B. Control is not working.
A. Motor/pump is not
working.
B. Control is not working.
A. Water temperature is above
104°F (40°C).
B. Heater is turned off on
user keypad.
C. Wiring from heater to
control is loose,
disconnected, or damaged.
D. Heater is not working.
E. Control is not working.
A. Pump banding straps have
not been cut.
B. Dry or dislodged jet O-ring
(squeal).
A. Batteries improperly
installed or dead.
B. Antenna on wiring harness
is damaged.
C. Remote control not
programmed correctly.
D. Remote control is not
working.
E. Control is not working.
A. Keypad is not working.
A. Pillow is not installed.
B. Reed switch does not
work.
C. Wiring harness from
neckjet to control is loose,
disconnected or damaged.
A. Neckjet line is blocked.
B. Wiring harness from
neckjet to control is loose,
disconnected or damaged.
C. Butterfly valve is not
working.
D. Control is not working.
13
Recommended Action
A. Replace user keypad. Refer to
installer/dealer.
B. Replace control. Refer to
installer/dealer.
A. Replace motor/pump. Refer to
installer/dealer.
B. Replace control. Refer to
installer/dealer.
A. Allow bath water to cool.
B. Turn heater on.
C. Check wiring for proper connections.
Refer to installer/dealer.
D. Replace heater. Refer to
installer/dealer.
E. Replace control. Refer to
installer/dealer.
A. Cut pump banding straps with tin
snips.
B. Remove jet, replace and lubricate
O-ring, and reinstall jet.
A. Replace batteries.
B. Replace wiring harness. Refer to
installer/dealer.
C. See remote control Homeowners
Guide or Service Manual.
D. Replace remote control.
E. Replace control. Refer to
installer/dealer.
A. Replace user keypad. Refer to
installer/dealer.
A. Make sure the pillow is properly
attached to the neckjet body.
B. Check reed switch wiring and replace
if necessary.
C. Check wiring for proper connections.
Replace wiring harness if necessary.
Refer to installer/dealer.
A. Disconnect neckjet hoses and remove
obstruction.
B. Check wiring for proper connections.
Replace wiring harness if necessary.
Refer to installer/dealer.
C. Replace butterfly valve. Refer to
installer/dealer.
D. Replace control. Refer to
installer/dealer.
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