English
12
Troubleshooting
This chapter summarizes the most common problems you could encounter with the appliance. If you
are unable to solve the problem with the information below, visit www.philips.com/support for a list
of frequently asked questions or contact the Consumer Care Center in your country.
Problem
The appliance does not
work when I push the
button.
The appliance has a lower
suction power than usual.
Dust escapes from the
appliance.
The appliance does not
move smoothly across the
floor when cleaning a
carpet.
The brush does not turn
anymore.
Possible cause
When the battery is
empty,the bottom segment
of the display flashes red.
You have to push the slider
forward to switch on the
appliance.
The filter and the cyclone are
dirty.
You have not attached the
dust container lid properly to
the dust container. You have
not attached the dust
container to the appliance
properly. In both cases, there
will be a loss of suction
power.
An object may be stuck
inside the tube.
The filter is dirty.
The filter is not present in the
appliance.
Something blocks the
cyclone.
If dust falls out of the dust
container, the dust container
lid is probably not attached
properly to the dust
container.
You selected a too high
suction power.
The brush encounters too
much resistance.
Solution
To charge the battery, connect the
appliance to the charging base or attach
the handheld vacuum cleaner directly to
the magnet on the charging base.
Push the slider forward to setting 1 to
switch on. Increase the suction power
further by pushing the slider to setting 2
to clean dirty surfaces.
Clean the filter and the cyclone. Make
sure that you wash the sponge filter at
least once a month if you use the
appliance regularly.
Make sure that you attach the dust
container lid to the dust container and
the dust container to the appliance
properly.
Remove the tube and check for
blockages.
Clean the filter.
Make sure that the filter is in the
appliance and assembled correctly.
Check the cyclone for objects stuck in it
and remove any object that blocks the
cyclone.
Empty the dust container and attach the
dust container lid correctly.
Reduce the suction power by choosing
setting 1.
Clean the brush with a pair of scissors or
by hand.