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Help and tips for Wi-Fi and connectivity
If the software is unable to find your printer during setup, check the following conditions to resolve
the issue.
Potential Issue
Printer Wi-Fi setup mode timed out
Computer or mobile device too far
from printer
Computer connected to a Virtual Private
Network (VPN) or remote work network
Wi-Fi turned off on computer (computer
connected by Ethernet)
Bluetooth is turned off on your computer
or mobile device
Location is turned off on your
mobile device
If the status light on the front of the printer is not
pulsing purple, the printer might not be in Wi-Fi
setup mode. Restart Wi-Fi setup mode:
1. On the back of the printer, press and hold the
Wi-Fi button for 5 seconds or until the printer
display shows a prompt.
2. On the prompt, touch OK to restore original
network settings. The status light will pulse
purple.
3. Wait for one minute. Close and reopen HP Smart,
and then try connecting again.
Move your computer or mobile device closer to the
printer. Your device might be out of range of the
printer's Wi-Fi signal.
Disconnect from a VPN before installing HP Smart
software. You can't install apps from the Microsoft
Store when connected to a VPN. Connect to the VPN
again after finishing printer setup.
Note: Consider your location and the security of the
Wi-Fi network before disconnecting from a VPN.
If your computer is connected by Ethernet, turn on
the computer's Wi-Fi while setting up the printer.
Disconnect the Ethernet cable temporarily to
complete setup over Wi-Fi.
Turn on Bluetooth for the computer or mobile device
being used to complete printer setup. For mobile
devices, turn on Location services also. Bluetooth and
Location help the software find your network and
printer.
Note: Your location is not being determined and
no location information is being sent to HP as
part of the setup process.
Solution
9
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