Idiomas disponibles
Idiomas disponibles
MAINTENANCE
WARNING: TO REDUCE THE RISK OF FIRE OR ELECTRIC SHOCK, ALWAYS SWITCH OFF THE
UNIT AND WAIT 10 MINUTES TO ALLOW IT TO COOL BEFORE ATTEMPTING ANY MAINTENANCE
OR CLEANING.
It is recommended that the heater is cleaned periodically in order to avoid dust blocking
the grill and allow proper ventilation.
CLEANING
Wipe the unit with a soft damp cloth. Do not use abrasive cleaners or spray liquids on the
unit surfaces.
Note: It is possible that the unit surface may discolour (yellow) over time, due to dust or
cigarette smoke. This is normal and not a manufacturing defect.
WARRANTY
The heating element is guaranteed for 10 years and all other components are guaranteed
for one year from the date of purchase. If the unit should fail to operate correctly, call
customer service at 1-
844-455-4621
will, at our discretion, either repair or replace the unit. It will have to be returned to us
freight prepaid and we will return the repaired or replaced unit to you, freight prepaid.
The company's sole obligation is to repair or replace the unit. This warranty is void if in
the opinion of Source Pro the unit has been tampered with, altered, misused, damaged,
abused or used with the wrong power source. The warranty is for home use only and does
not cover units used in commercial situations.
WARRANTY CLAIM PROCEDURE
If a claimable defect occurs, please contact our customer service department
at 1-
(Monday to Friday, 8:30am to 5:00pm, EST).
844-455-4621
Before you make your claim call, please make sure you have:
1. The description of the convector
2. Proof of sale
3. Details regarding the defect
4. Name and address of the owner and installer
Claims must be filled out in writing and returned within six (6) months of appearance
of defect. Failure to comply with this stipulation will make the warranty null and void.
We reserve the right to a thirty-day (30) delay following receipt of claim in which to
inspect the product. We assume no responsibility for labor costs or removing/replacing a
previously installed product or transportation or return of a product.
Crafted in China
Distributed by Source Pro Industries Ltd. Workshop 15 & 18, 10/F Metro Centre
No. 32 Lam Hing Street, Kowloon Bay, Hong Kong
QUESTIONS, PROBLEMS, OR MISSING PARTS?
Please Contact Customer Service Before Returning to Store
www.soupro.com
+1-844-455-4621
3
(Monday to Friday, 8:30am to 5:00pm, EST). We
