Troubleshooting - Trust Vintori Guía De Instalación Rápida

Bluetooth Audio Speaker - USER'S MANUAL
Trouble shooting
Problem
Can't connect the BT speaker to my
device
No Sound
Distorted Sound
Sound volume is low
If your problem is not solved, please contact the helpdesk at www.trust.com/18017/faq
Solution
- Make sure that the BT speaker is in paring mode. Press and hold
the play/pause button for 5sec. to activate the pairing mode (blue led
flashing every sec.).
- Make sure that you have selected the correct input.
- If a passcode is requested. Use '0000'.
- Move the BT speaker closer to your audio source (maximum
distance 10m under ideal circumstances)
- Erase the internal memory of the speaker (press and hold the
play/pause button for 5sec.). Repeat the standard configuration steps
for your device (iPad/iPhone, Android, Windows, Mac).
- The speaker can only be paired with one device simultaneously.
- Check the LED light. LED light needs to be flashing blue 2x every
4sec.
- Make sure that you have selected the correct input.
- Repeat the standard configuration steps for your device.
(iPad/iPhone, Android, Windows, Mac)
- Your BT speaker is too far from your device (maximum distance
10m under ideal circumstances).
- If you are using the product around large metal surfaces, remove
the metal surface or move you product away from the metal surface.
- Walls and Floors drastically reduce the range of the product. Move
the BT speaker closer to your audio source.
- Move the BT speaker away from other wireless devices (like
Wireless network routers, mouse and keyboard).
- Check the volume setting of your device. (Tablet, Smartphone, PC)
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