Failure Symptoms; Paper Jam - HiTi Digital P910L Manual Del Usuario

Chapter 4. Error Handling

Failure Symptoms

When detecting a failure symptom, check the printer using the following
table.
Symptom
Power is not
turned on.
The personal
computer does not
recognize the
printer.
The printer does
not become ready.
The drawer unit
does not open.
A straight stripe
area is not printed
Dotted areas are
not printed.

Paper Jam

1. Open the drawer unit.
2. Cut off the folded section or printed section with scissors.
When the paper is folded inside of the printer, pull it out slowly.
Attention: If the paper can not pulled out to the Ribbon side, pull it out to the
Roll paper side following the instruction in Step 3 and Step 4. If the paper is
pulled out to the Ribbon side by force, the printer may break down.
Action
 Check if the power cable is connected to the plug socket
or the printer.
 Check if the USB cable is connected to the personal
computer or printer.
 Check if the drawer unit is closed.
 Check if paper is jammed in the printer.
 When the paper setting lamp is blinking, remove the
edge of the paper until the paper setting lamp goes off.
 Check if the printer is installed in a flat location.
 Check if any object is placed in front of the front cover.
 The thermal head may be dirty. Clean the thermal
head as described in Chapter 3, "Routine Maintenance".
 If the blank area remains after cleaning the thermal
head, the head may have been disconnected. Consult
with the Service Department
 The cleaning roller may be dirty. Clean the thermal
head as described in Chapter 3, "Routine Maintenance".
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