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Troubleshooting
Hours of operation:
Monday to Thursday 8:30 am - 6:00 pm Eastern Standard Time
Friday 8:30 am - 4:00 pm Eastern Standard Time
PROBLEM
Does not work
Refrigerator
runs
continuously
Internal
temperature not
cold enough
Ice formation on
the inner rear
wall
Water is leaking
from the
refrigerator
Unit is vibrating
or there is a
noise
Danby consumer care: 1-800-263-2629
POSSIBLE CAUSE
•
No power to unit
•
Power cord is unplugged
•
Wrong voltage is being used
•
Temperature set too low
•
Door is not closed
•
Hot food inserted
•
Door opened too long or too often
•
Close proximity to heat source or
direct sunlight
•
No power to unit
•
Power cord is unplugged
•
Temperature control set too high
(too warm)
•
Door is not closed
•
Hot food inserted
•
Door opened too long or too often
•
Air fl ow obstruction
•
Wrong voltage is being used
•
Close proximity to heat source or
direct sunlight
•
The door is not sealing properly
•
The door is frequently opened of
left open too long
•
The food in the refrigerator is
warm
•
The dish is touching the inner
back wall
•
Drain hole is clogged and defrost
water drips over the channel
•
The appliance is not level or is not
installed on a fi rm solid base/fl oor
•
Appliance is touching a wall or
other kitchen appliances are
standing next to it
•
The accessories inside the
appliance are not installed
correctly. Bottles or cans may
be touching each other causing
rattling and/or vibrations
•
Check connection of power cord to
power source
•
Plug in the unit
•
Use proper voltage
•
Set temperature higher
•
Close door securely
•
Be sure food is at room temperature
before inserting
•
Minimize door openings/duration
•
Do not place unit close to heat
sources or direct sunlight
•
Check connection of power cord to
power source
•
Plug in unit
•
Check setting and increase as
needed
•
Close door securely
•
Be sure that food is at room
temperature
•
Minimize door openings/duration
•
Allow room for air to circulate around
the unit
•
Use proper voltage
•
Do not place unit close to heat
sources or direct sunlight
•
Ensure the door is sealing properly
•
Only open the door when necessary
•
Cool food to room temperature
before inserting it in the refrigerator
•
Ensure nothing is touching the back
wall
•
Clean the clogged pipe with a pipe
cleaner or plastic straw
•
Always make sure that the appliance
is leveled and installed on a fi rm solid
base/fl oor
•
The appliance should not touch any
wall or other kitchen appliance
•
Ensure the accessories inside the
appliance are correctly installed so
that they do not touch each other
causing rattling or vibrations
8
SOLUTION
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