Monogram ZDP484NGTSS Manual De Instrucciones página 48

TROUBLESHOOTING TIPS
Problem
Pan won't pair or activate when
tapping handle
Experiencing performance or
minor technical issues including
seeing 20°F or 100°F as set
temperature
The unit cancelled my precision
cooking mode
Unable to reach set temperature in
Precision Cooking mode
Hestan Cue cookware battery life
does not last as long as expected
48
Possible Cause
Tapping force is too light.
Battery in pan is low or dead.
Using different pan hardware.
Old unit or pan software.
Battery in device is low or dead.
Old unit or pan software.
Your precision cooking device has gone out
of range.
Your precision cooking device had a
computation malfunction.
The unit lost communication with your
precision cooking device.
Some cooking techniques and set
temperatures in combination may trigger a
fault in the temperature sensing algorithm.
Boiling water or cooking liquid based
foods at high temperatures will result
in temperature stalls close to the set
temperature.
Limitation of Hestan Cue cookware design
What To Do
Double tap the pan with firm taps (or knock) on the black
plastic endcap.
Replace AAA battery, installing with positive end out of handle.
Check that your pan has a black endcap that unscrews from
the end of the handle. Pans with an oval module reading
"Hestan Cue " will not work.
®
Connect your unit to the SmartHQ mobile app and update
unit software. Connect your unit and pan to the Hestan Smart
Cooking app and update pan software.
Replace AAA battery in pan.
Connect your unit to the SmartHQ mobile app and update
unit software. Connect your unit and pan to the Hestan Smart
Cooking app and update pan software.
This could indicate a problem with the device. If the problem
persists, please contact the device manufacturer.
This could indicate a problem with the device or the unit.
If the problem persists, please contact the device or unit
manufacturer.
Re-start the precision cooking mode by turning the knob to
the off position and set up precision cooking again. If problem
persists under the same conditions but is not consistent in
other use cases, contact the unit manufacturer.
Use temperature settings for pan frying, sautéing, and searing
when using Hestan Cue cookware or built-in conventional
Precision Cooktop Sensor.
Replace battery
49-2000877 Rev. 1