Troubleshooting - Sunstech IBIZA Manual Del Usuario

10 Troubleshooting

If you are having problems with this product, please refer to this troubleshooting section
before contacting the store you purchased the device from:
Problem
Unit does not turn ON
The player does not respond to
any key presses
The screen is blank and control
doesn't respond when pressed
Player is unable to play the
selected media file
No audio when media file is played
Music files only play for the first 10
seconds even though the audio
files are much longer
Files loaded on player cannot be
found when viewed on player
The Player is not detected when
connected to a PC
The player does
recordings
The unit powers off automatically
and does not start again even after
the unit has been restarted
The unit powers off automatically
even though battery power level is
not low
Possible causes and solutions
Recharge the player battery then press and hold
the Power On/Off key for 2 seconds to turn on the
player.
Press and hold the Power On/Off key for 2
seconds to turn on the player.
The unit may be powered off. Press and hold
Power On/Off key for 2 seconds to turn on the
player.
The selected media file may be corrupted or of a
format not supported by the player.
Confirm the volume is not set to "0" level. Check
that the earphone is securely connected to the
player's earphone jack. Check that the earphone
is not faulty
Check that the music setting "Repeat Mode" is not
set to "Intro" mode.
Ensure that the files is placed in a directory no
deeper than 3 subfolders deep as the player will
only recognise files in subfolders up to 3 levels
deep only.
Check and ensure that the USB cable is securely
attached to the player and also to the PC.
not voice Check that there is enough free memory.
This could be due to low battery power, please
recharge the unit.
This is due to the Auto power off function which
is a feature of the device. Please refer to section
"6.7.3 Auto Power Off" indicated on page 23 for
more information.
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