Care And Maintenance; Troubleshooting - Bose SOUNDLINK Guía De Usuario

Troubleshooting

Problem
Headphones do not turn on
Headphones do not connect
with mobile device
Headphones do not connect
with NFC- enabled device
No sound
Poor sound quality
C A R E A N D M A I N T E N A N C E
What to do
• Make sure is in the on position.
• Charge the battery.
• On your mobile device, turn off the Bluetooth® feature and
turn it back on. Then try pairing again.
• Delete Bose AE2 SoundLink from the Bluetooth list on your
mobile device. Then try pairing again.
• Move the mobile device closer to the headphones and away
from any interference or obstructions.
• Try pairing another mobile device.
• Visit owners.Bose.com/SoundLinkAE2 to see how-to videos
(US and Canada only).
• Clear the headphone memory: Slide
symbol and hold for ten seconds. Delete Bose AE2
the
SoundLink from the Bluetooth list on your mobile device.
Then try pairing again.
• Make sure your mobile device supports NFC.
• Make sure your device is unlocked and the Bluetooth and NFC
features are both on.
• Make sure you are tapping the NFC touchpoint on the back of
your mobile device to the center of the right earcup.
• Make sure the headphone power is on and battery is charged.
• Make sure the volume is turned up on the headphones and on
your mobile device (or music app).
• Slide up and release
connected device.
• Try a different music app.
• Try pairing another mobile device.
• If two mobile devices are actively connected, make sure the
other device has been paused first.
• If two mobile devices are actively connected, make sure both
devices are within range of the headphones (30 ft. or 9 m).
• Move the mobile device closer to the headphones, and away
from any interference.
• Try pairing another mobile device.
all the way up to
to hear the name of the currently
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