19.3. Special warranty conditions for
repair on site or replacement on
site
If there is an entitlement to on-site repair or replacement,
the specific warranty terms and conditions for on-site repair
or replacement shall apply to your product.
The following provisions must be ensured by you for carry-
ing out repairs or replacements on site:
•
Personnel from the warranty provider who arrive at your
premises for the above-mentioned purpose must have
unrestricted, safe and immediate access to the devices.
•
Telecommunication facilities required by these person-
nel for the proper execution of your order, for testing
and diagnostic purposes or for remedying faults must be
provided by you at your own expense.
•
You shall be personally responsible for restoring your
own application software after completion of the service
by the warranty provider.
•
You shall be personally responsible for configuring and
connecting any existing external devices after completi-
on of the service by the warranty provider.
•
The free cancellation period for repairs or replacements
on site is at least 48 hours, thereafter we shall invoice
you for any costs resulting from a late or missing cancel-
lation.
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