Incorrect Label Cartridge Information; Contacting Customer Support - LEITZ Icon Guia Del Usuario

Leitz Icon Printer User Guide
If the print button is green but the label cartridge information is not displayed, check for the following:
• Make sure the cartridge is seated properly in the cartridge compartment and that the label guide latch is in the fully
closed position.
• Make sure the labels are flush with the label exit slot on the label cartridge.
• Make sure the cartridge identification chip is present and not damaged. If the chip is missing or broken, the label
cartridge will not function; insert a new label cartridge.
Label exit slot
Cartridge identification chip
• Make sure the cartridge is loaded with the cartridge identification chip seated properly against the identification chip
reader (the recess with the three gold pins).
• Make sure the labels are not obstructed in the paper path.

Incorrect Label Cartridge Information

If the label cartridge information displayed in the software indicates that the label cartridge is empty but you believe there
are still labels remaining, check the following:
• Verify the details of your label cartridge in the Leitz Icon Control Panel. See Viewing Label Cartridge Information on
page 16 for more information.
• Open and close the cartridge door and then check the cartridge information again.
• Restart your computer and then check the cartridge information again.

Contacting Customer Support

Visit the Leitz website at www.leitz.com/icon/support for information about contacting customer support.
22
Troubleshooting