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Troubleshooting
Question
The device cannot
boot up?
Connection is overtime?
The device is not online?
There is no message
when PIR motion
detection is triggered?
How to restore factory
settings?
• Please con rm whether power voltage of the device is normal, and whether
power cable is well connected.
• The device, mobile phone and router are too far away. Please put them
within 30cm (12 inches) when con guring.
• Please reset the device to factory defaults and follow the guide on App page
to try again.
• Please check the state of device indicator light. If blue light ickers all the
time, it means that the device fails to connect the network. Please check
whether wireless router can connect the network; connect your mobile
phone with this wireless network to test it. If it can connect the network,
please reset the device and con gure again.
• Please check whether alarm subscription is enabled.
• If it is enabled, please check whether corresponding PIR zone is enabled.
• Please check whether zone detection distance is set to be a relatively small
range.
• Please press Reset Button on the rear panel of the device for 5s. Blue light
will be on for 3s and then turn o ; the device will reboot automatically and
restore factory default settings.
Answer
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