Troubleshooting - Alcatel Onetouch Pixi 7 Manual Del Usuario

13 Troubleshooting

Before contacting your service provider, you are advised to
follow the instructions below:
• You are advised to fully charge (
operation.
• Avoid storing large amounts of data in your tablet as this may
affect its performance.
• Use Factory data reset and the upgrade tool to perform tablet
formatting or software upgrading. ALL User tablet data: contacts,
photos, messages and files, downloaded applications will be lost
permanently. It is strongly advised to fully backup the tablet data
and profile via Android Manager before doing formatting and
upgrading.
My tablet cannot be switched on or is frozen
• When the tablet cannot be turned on, charge for at least 20
minutes to ensure tablet has the minimum battery power needed
to power on, then try to switch on again.
• If tablet is frozen, press and hold the Power key and V olume up key
for 20 seconds to restart device.
My tablet has not responded for several minutes
• Restart your tablet by pressing and holding the Power key.
My tablet turns off by itself
• Check that your screen is locked when you are not using your
tablet and make sure the Power key is not being pushed down.
• Check the battery charge level.
) the battery for optimal
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My tablet cannot charge properly
• Make sure that your battery is not completely discharged; if the
battery power is empty for a long time, it may take around 20
minutes to display the battery charger indicator on the screen.
• Make sure charging is carried out under normal conditions (0°C
to +40°C).
• When abroad, check that the voltage input is compatible.
My tablet cannot connect to a network or "No service" is
displayed
• Try connecting in another location.
• Verify the network coverage with your operator.
• Check with your operator that your SIM card is valid.
• Try selecting the available network(s) manually.
• Try connecting at a later time if the network is overloaded.
My tablet cannot connect to the Internet
• Make sure that the internet access service of your SIM card is
available.
• Check your tablet's Internet connection settings.
• Make sure you are in a place with network coverage.
• Try connecting at a later time or another location.
Invalid SIM card
• Make sure the SIM card has been correctly inserted.
• Make sure the chip on your SIM card is not damaged or scratched.
• Make sure the service of your SIM card is available.
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