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Troubleshooting
Question
The device cannot boot
up or work as expected?
How to connect the
camera to another Wi-Fi
network?
Connection takes too long?
When the micro SD card
is full, how is the recorded
video saved?
Where are the recorded
videos saved?
The device is o ine?
• Check the LED indicator status. If the light is not in green, press and
hold the reset button for 10 s to reset the camera.
• If the camera is online, select Device Details > Network Con g to
change the Wi-Fi connection on the app.
• If the camera is o ine, reset the camera, and then con gure the
camera again.
• Check if the distance between the camera and the router, and that
between the camera and the smart phone is both within 5 m (16.4 ft)
during the connection.
• Check the Wi-Fi con guration of the router: Select the channel to auto,
and the mode to 11bgn mixed.
• When the micro SD card is full, the system will overwrite the previous
recorded videos. Save the important information in time.
• If you have activated the cloud storage and installed a micro SD card, \
the recordings will be both saved to the card and cloud. If the cloud
storage is deactivated, the recordings are saved to the SD card. Videos
recorded during live view or playback is saved on your phone.
Check the indicator status:
• Solid green: Check whether the router can connect to the Internet. If
the network is connected, restart the camera.
• Flashing red: Reset the camera, and then con gure the camera again.
• Solid red: The camera is faulty.
Answer
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