TROUbLEShOOTING
No Power to FirePlace
HeatiNg uNit sHut dowN
No Heat
House Breakers are triPPiNg
MissiNg or dull FlaMe
eFFect
JuMPy FlaMe & stiFF
coNtrols
FlaMe aNd ligHt are sHaky
duriNg MoVeMeNt
Power cord is gettiNg warM
or Hot
odor duriNg iNitial use
STORAGE
when storing or moving your fireplace, always protect the unit from tipping, falling and impacts that may damage the
fireplace. Protect the unit from excessive moisture and dust.
ELECTRICAL RATING
This product is rated at 1500 watts @120 volts, 60 Hz. cUl listed
Make sure the fireplace is plugged in.
Make sure outlet is NOT controlled by a wall switch, if so relocate.
Make sure the power button is turned on.
Make sure the fireplace is not tilted.
if the unit turned off by itself, unplug for 10 minutes and retry.
Verify house breaker is on.
Make sure plug fits snug in outlet. DO NOT use loose or worn outlets.
clear items such as curtains from blocking air inlet vents.
Verify installed filter, if any, is clean and not blocked.
check and push reset button on back of unit.
unplug unit for 10 minutes and then retry. check house breaker.
turn thermostat all the way to right or HigH.
Verify low Heat or HigH Heat button is on.
*Note - Fan comes on in Heat Mode every 7 minutes for 30 seconds
to clear the fireplace of hot air. The heater may or may not come on
depending on the thermostat setting.
Verify no other appliances are plugged into the same circuit.
do not use power strips, surge protectors, or under sized extension
cords.
try a different circuit.
call electrician to install a dedicated outlet.
Verify unit is plugged in and turned on.
Verify light bulbs are screwed in tightly and not burned out.
Verify flame has not been dimmed down by using controls.
the fireplace needs to adjust to room temperature after being exposed
to cold winter weather during shipping or storage.
allow the fireplace to sit unplugged in a warm place for 1 hour prior to
use.
this fireplace is equipped with an automatic tip switch. this switch will
shut the power off if the unit is tipped to 45 degrees.
this safety device will cause the flame to look shaky during movement
while plugged in and operating. this is normal.
Heaters are considered high draw appliances and some amount of
cord warming is normal and acceptable.
if your cord seems hot to the touch, unplug the cord and try it in
another outlet. worn outlets will cause high resistance and heat. if
problem persists contact an electrician to check outlets.
in the process of manufacturing, certain non-harmful lubricants are
used, which burn off at the initial use of your fireplace. these fumes
will not occur after continued use of your fireplace.
Listed: e322174
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