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Idiomas disponibles
Idiomas disponibles
B 423196601214052018
SERVICE
It is important that you read the installation and/or operating instructions carefully before reporting your Thermex hood to the service depart-
ment. This ensures that Thermex can provide you with the best possible assistance.
The service department at Thermex can be contacted regarding:
•
Getting technical support for mounting and installing your hood.
•
Explaining the functionalities of your hood.
•
Service requests while your hood is under warranty.
Before making a service request while your product is under warranty, always try to disconnect the power supply from your hood for approx. 5
min. Reconnect the power supply to see if this has solved the problem.
If this does not solve the problem, disconnect the power supply to the hood for one hour. If the hood is still not working properly after the power
has been switched off for one hour, and you have consulted the troubleshooting for help, contact the service department.
NOTE: when making inquiries regarding your warranty, you will be asked for proof of your purchase in the form of a sales receipt. You should
therefore always save your sales receipt.
It is important to have all the necessary information ready before contacting us regarding service requests while your product is under warranty:
•
Description of error
•
Model
•
Type of hood and serial number (indicated on the chassis plate)
•
Purchase information (sales receipt)
You can fill out the service form at www.thermex.dk/service for making service requests while your product is under warranty. You can also read
the terms of service here.
Inquiries regarding technical support or an explanation of the functionalities of your product can be made by sending your inquiry to service@
thermex.dk or by telephoning +45 9892 6233.
TROUBLESHOOTING OVERVIEw
PROBLEM
The hood is not working
Air extraction of the hood is not sufficient.
ENVIRONMENTAL CONSIDERATION
PAcKAGING
The packaging must be disposed of in accordance with the local regulations for waste management.
DISPOSAL OF THE HOOD
The symbol
on the product or the accompanying documentation indicates that this product must not be disposed of as household waste but
delivered to the nearest collection centre for the recycling of electrical and electronic equipment.
POSSIBLE cAUSE
There is no power
The hood is not connected to the power supply. check that the hood is connected to the
There is no contact between the remote and
the hood
The shutter damper is blocked.
The exhaust is jammed or blocked.
The filters are dirty and blocked.
THERMEX METz MIcRO
SOLUTION
check the power supply to the hood. Discon-
nect the power for approximately 5 minutes
and connect again to check if the fault is still
there.
power supply. Disconnect the power for ap-
proximately 5 minutes and connect again to
check if the fault is still there.
Please refer to the instructions for the re-
mote
check to see if something has fallen down
onto the shutter damper or if the clamp
around the shutter damper has been tight-
ened so much that the damper cannot open.
Loosen the clamp or remove the object if the
shutter damper is blocked.
check that the exhaust is not jammed or
blocked. correct if necessary.
check to see if the filters are clean and if
necessary, clean them according to the sec-
tion on cleaning and maintenance in this
manual.
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