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Troubleshooting
Q1:
I inserted the Utility & Driver CD-ROM into my computer's CD-ROM Drive and the
installation menu does not appear automatically. What should I do?
A1:
For Windows 2000/XP, if the window does not appear automatically, click Start, click
Run, and type D:\autorun.exe where "D" in "D:\autorun.exe" is the letter assigned to your
CD-ROM Drive, and then press the ENTER key on your keyboard. For Windows Vista, if the
installation menu does not appear automatically, click Start, click the Start Search box, and
type D:\autorun where "D" in "D:\autorun.exe" is the letter assigned to your CD-ROM Drive,
and then press the ENTER key on your keyboard.
Q2:
I completed all the steps in the quick installation guide, but my Wireless PCI Adapter is
not connecting to my access point. What should I do?
A2:
First, verify that the Network Name (SSID) matches your wireless router or access
point's Network Name (SSID). Second, please check with your network administrator for
security key in order to access a secured wireless access point or router. Please refer to the
User's Guide for more information regarding wireless network security. Third, check your
TCP/IP properties to ensure that Obtain an IP address automatically is selected. Fourth,
double-click the Wireless Configuration Utility icon, click Site Survey and then click Refresh
to check and see if there are any available wireless networks listed.
Q3:
Windows is unable to recognize my hardware. What should I do?
A3:
Make sure your computer meets the minimum requirements as specified in Section 1 of
this quick installation guide. Also, you must complete the installation of the wireless
configuration utility (as described in Section 2) before installing the Wireless PCI Adapter to
your computer. Lastly, move the Wireless PCI Adapter to a different PCI port of your
computer.
Q4:
I cannot open the wireless configuration utility. What should I do?
A4:
Access your device manager to make sure the adapter is installed properly. If you see a
networking device with a yellow question mark or exclamation point, you will need to reinstall
the device and/or the drivers. To access the device manager on Windows 2000/XP, right-click
My Computer, click Properties, click the Hardware tab, and then click Device Manager.
To access the device manager on Windows Vista, right-click Computer, click Properties and
then click Device Manager.
If you still encounter problems or have any questions regarding the TEW-623PI, please refer to the
User's Guide included on the Utility & Driver CD-ROM or contact TRENDnet's Technical Support
Department.
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