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Troubleshooting
Restoring default settings
Caution: When you restore default settings, all the settings (except the
password and parental rating) you have customized are reset. You will
need to scan for channels after you restore defaults.
To restore default settings:
1 Press MENU. The on-screen menu opens.
Picture
Sound
Picture Mode
Contrast
Brightness
Color
Tint
Sharpness
Color Mode
Select
2 Press or to select Setup, then press . The Setup menu
opens.
Picture
Sound
Menu Language
Transparency
Zoom Mode
Noise Reduction
Advanced
Closed Caption
XVS
Restore Default
Select
3 Press or to select Restore Defaults, then press
ENTER.
4 Press MENU to return to the previous menu, or press EXIT to
close the menu.
Troubleshooting
Warning: Do not try to repair your TV yourself. Contact authorized service
personnel.
Remote control
Problem
Remote control does not
work.
Time
Setup
Lock
Channel
Standard
50
50
50
0
50
Cool
Move
Exit
MENU
Time
Setup
Lock
Channel
English
Off
Wide
Weak
Off
Move
Exit
MENU
Solution
• Replace the batteries. For more
information, see "Installing
remote control batteries" on
page 9.
• Make sure that the batteries are
inserted correctly. For more
information, see "Installing
remote control batteries" on
page 9.
• Make sure that the power cord is
plugged into a power outlet.
Video and audio
Problem
No picture or sound (the
screen is not lit).
Dark, poor, or no picture
(the screen is lit), but sound
is good.
No color, picture is dark, or
color is not correct.
Only noise (snow) appears
on the screen.
Picture has dotted lines or
stripes.
Picture has double images.
or
Picture has a few bright or
dark dots.
Good picture, no sound.
Audio noise or static.
Solution
• Make sure that the power cord is
plugged into a power outlet.
• Press
(power) on your TV or the
remote control.
• Try another channel. The problem
could be with the TV station.
• Select the correct picture mode.
For more information, see
"Adjusting the picture" on
page 15.
• Adjust the brightness. For more
information, see "Adjusting the
picture" on page 15.
• Make sure that the antenna or
cable TV is connected correctly.
For more information, see
"Connecting an antenna, cable
TV, or satellite TV box" on page 9.
• Adjust the color saturation. For
more information, see "Adjusting
the picture" on page 15.
• Make sure that the antenna or
cable TV is connected correctly.
For more information, see
"Connecting an antenna, cable
TV, or satellite TV box" on page 9.
• Try another channel. The problem
could be with the TV station.
• Adjust the antenna.
• Move your TV away from noise
sources, such as cars, neon signs,
or hair dryers.
• Use a highly directional outdoor
antenna or switch to cable or
satellite TV.
• A few bright or dark dots on an
LCD screen is normal. It does not
affect the operation of this TV.
• Increase the volume.
• Press MUTE to make sure that the
sound is not muted.
• Make sure that the audio mode is
set to STEREO or MONO. For
more information, see "Selecting
the audio mode" on page 17.
• Move radio frequency
communication equipment, such
as a cordless phone, away from
your TV.
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