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Eccotemp Systems LLC | Email: [email protected] | Address: 315 - A Industrial RD Summerville, SC 29483
DO NOT RETURN TO STORE
Please visit our Helpdesk at www.eccotemp.com or contact us via email at
[email protected] if you encounter a problem!
Troubleshooting
Portable tankless water heater will not start – there are no audible clicks at startup:
a. The first thing to check is to ensure that the incoming water on the "right" side of the portable
tankless water heater. If the incoming and outgoing are reversed, the portable tankless water
heater will not work. The incoming is on the far right and the outgoing is in the middle.
b. The "On/Off" switch should be with the"-" sign pushed down.
c. Check to make sure you have fresh batteries and they are installed in the correct position.
d. Number one reason that the portable tankless water heater does not ignite is that there is not
enough water pressure. You need to make sure that you have a minimum of 20 PSI of sustained
water pressure.
ADJUSTMENT: Looking up at the bottom of the portable tankless water heater, you will see 2 oval
holes in the case. The hole that is furthest on the right looks up at the water regulator where you
will see two Phillips head screws. Take the screw that is furthest on the right in about a 1/4 or 1/2
turn. This will enable the portable tankless water heater to operate on a lower water pressure by
restricting flow.
There is a simple test that we can help you perform if you are unaware if you have enough water
pressure. Please visit the Eccotemp helpdesk at www.eccotemp.com/helpdesk or contact us via
email at [email protected] for additional troubleshooting steps.
e. A wire has become disconnected inside the portable tankless water heater during shipping.
Make sure the gas is OFF and the switch is in the OFF position. The front cover is held by four
screws, two top, two bottom. The knobs pull off. All the wiring is done with push together plastic
connectors. They are all visible without further dismantling of the portable tankless water heater.
It should be obvious when a wire has become disconnected.
NOTE: Before attempting to remove the cover, call technical support at 866.356.1992
f. It is possible that some debris or epoxy might have entered the water regulator. Check to see
if the filter screen on the waler inlet is clear of debris. You can also reverse the hookup by taking
your water source and hooking it up to the water outlet side and back flushing the system.
Propane gas cylinders sometimes are contaminated with air, especially new tanks upon their
first filling. Cycle the portable tankless water heater on and off by using the shower head switch
several times (5) to purge the air from the gas.
Should a portable tankless water heater fail to light or stay lit after 10 cycles, please visit
the eccotemp helpdesk at www.eccotemp.com/helpdesk or contact us via email at support@
eccotemp.com for additional troubleshooting steps.
Portable tankless water heater will not start – but there are audible clicks at startup:
a. The portable tankless water heater requires a minimum of about 2 GPM and a minimum of
about 25 PSI. Note: water pressure is at the lower end of operating parameters. You will need
a sustained water pressure of approximately 40-60 PSI for adequate use if you are using a
12/18/120 volt pump. See adjustment in previous section.
b. High Wind. For safety reasons the heater will not start in sustained wind, find an alternate
location for the water heater.
c. Out of, or low on gas. Propane gas cylinders sometimes are contaminated with air, especially
new tanks upon their first filling. Cycle the portable tankless water heater on and off by using the
shower head switch several times (5) to purge the air from the gas.
PLEASE NOTE: THIS MODEL IS NOT RECOMMENDED NOR HAS IT BEEN TESTED FOR ANY PERMANENT INSTALLATIONS. THIS MODEL IS PART OF OUR
PORTABLE SERIES AND NEEDS TO BE TAKEN DOWN AND STORED IN A WARM DRY PLACE AFTER EVERY USE.
THIS MANUAL AND ALL ECCOTEMP CONTENT IS SUBJECT TO CHANGE WITHOUT NOTICE.
Product Support: Eccotemp.com/help-desk
Shop Online: Eccotemp.com/products
Store Locator: Eccotemp.com/locator
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