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Troubleshooting
1. I inserted the Driver CD-ROM into my computer's CD-ROM Drive but the installation menu
does not appear automatically. What should I do?
1. For Windows 7, if the installation menu does not appear automatically, click on the
Windows Icon on the bottom left hand corner of the screen, click the "Search programs
and files" box, and type D:\autorun.exe, where "D" in "D:\autorun.exe" is the letter
assigned to your CD-ROM Driver, and then press the ENTER key on your keyboard
2. For Windows Vista, if the installation menu does not appear automatically, click Start, click
the Start Search box, and type D:\autorun.exe where "D" in "D:\autorun.exe" is the letter
assigned to your CD-ROM Drive, and then press the ENTER key on your keyboard.
3. For Windows XP/2000, if the window does not appear automatically, click Start, click Run
and type D:\autorun.exe where "D" in "D:\autorun.exe" is the letter assigned to your
CD-ROM Drive, and then press the ENTER key on your keyboard.
2. I installed the modem into my computer's PCI Card slot and my computer does not detect
the modem. What should I do?
1. Make sure the computer meets the minimum system requirements and that the modem is
properly inserted in the PCI slot.
2.Try installing the modem into a different PCI slot.
3. Does the modem connect to the computer's sound card via an internal cable?
The TFM-PCIV92A does not require an internal audio/microphone cable.
4. After successful installation of the TFM-PCIV92A, I tried to connect to the Internet but I do
not get a dial tone. What should I do?
1. Unplug the telephone wire from the computer, and check for a dial tone by connecting the
telephone cable directly from the wall outlet to a telephone. If there is no dial tone, then
the problem is in your telephone cable or telephone system. Call your telephone service
provider for assistance. If there is a dial tone, reconnect cables to the modem and verify
that the telephone cord is securely connected to the modem and phone jack.
2. Make sure you are connecting the modem into an analog phone line. The modem will not
work with a digital phone line.
3. Contact your ISP and verify all the information that you have in regards to your Internet
connection settings is correct.
5. How do I install the drivers on Windows 98SE or ME?
Please refer to the User's Guide included on the Driver CD-ROM.
6. Do I need to install the Modem on Hold or Classic Phone Tools software programs?
Modem on Hold or Classic Phone Tools software programs are not required to operate the
modem.
If you still encounter problems or have any questions regarding the TFM-PCIV92A, please refer to
the User's Guide included on the Driver CD-ROM or contact TRENDnet's Technical Support
Department.
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