Wiseup DVR-0031-4 Guia Del Usuario página 17

on your phone or mobile device's WIFI setting page.
4. Shut off your phone or mobile device's WIFI function for a while, then turn it on to search
again.
Q2: Why does the WAN mode setup fail?
A2: Please make sure your network is in a good condition. Plus, the WIFI network the
camera is configured with can't be the same with one you connect your phone to.
Q3: What can I do if I forget the password?
A3: Please reset the camera. (See VIII)
Q4: The APP cannot find the camera's UID after choosing "Search (LAN)"?
A4: Ensure your phone or mobile device is still connecting to the camera's WIFI signal. Ensure
your camera is powered by the outlet power supply or the camera is fully charged.
Q5: Why live video screen shows up black and a searching circle spins in center but nothing
ever displays?
A5: a. If your camera is connected to a slow WIFI network, wait 10-30 seconds for live
video to re-appear.
b. On the live video page, please select a lower resolution to play.
Q6: Live video is not smooth and clear?
A6: Select suitable resolution according to the real time network environment.
Q7: How many mobile devices can connect to the camera at the same time?
A7: No limit.
Q8: There is only 1 user, but the camera shows 2 or more users?
A8: a. If you login in very often, the last login record is still in. If you check it every 2-5 minutes,
the camera will show surely the exact numbers of users;
b. For your safety and privacy, please change camera's password for the fi¬rst time use.
Q9: How many cameras are supported on the mobile application?