Troubleshooting - VISIOMED bewell connect MyGluco Dongle BW-DGM1 Manual De Instrucciones

Strip Storage / Transportation
Conditions
Measurement Units
Measurement Range
Guarantee
Contents

8. TROUBLESHOOTING

System troubleshooting
If any of the following problems occur when using your MyGluco,
refer to this troubleshooting guide.
Troubleshooting
1. If the glucometer does not display a message after inserting a test strip:
Possible cause
Battery low/dead
Test strip inserted
upside down or
incompletely
52 BewellConnect - BW-DGM1 - User Manual - 10-2017v4
2°C to 30°C / 35.6°F to 86°F,
below 85% R.H. (non-
condensing)
mg/dL or mmol/L
Blood glucose: 20 ~ 600 mg/
dL (1.1 ~ 33.3 mmol/L)
2 years
1 mini glucometer, 1 Lancet
device, 10 lancets, 1 user's
manual, 1 warranty card, 1
logbook, 1 CR2032 3V lithium
battery, 10 test strips and 1
storage bag.
What To Do
Replace the battery.
Insert the test strip with contact bars
end first and facing up.
Defective meter or test
Please contact customer service.
strips
The jack plug doesn't Increase the volume of the
detect the test strip smartphone.
2. If the test does not start after applying the sample:
Possible cause
Insufficient blood Repeat the test using a new test strip
sample with larger volume of blood sample.
Defective test strip Repeat the test with a new test strip.
Defective meter Please contact customer service.
3. If the control solution testing result is out of range:
Possible cause
Error in performing Read instructions thoroughly and
the test repeat the test again.
Control solution vial Shake the control solution vigorously
was poorly shaken and repeat the test again.
Expired or
Check the expiry date of the control
contaminated control
solution.
solution
Control solution, meter, and test
Control solution that is strips should be at room temperature
too warm or too cold (20°C to 25°C / 68°F to 77°F) before
testing.
BewellConnect - BW-DGM1 - User Manual - 10-2017v4
What To Do
What To Do
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